This policy describes when and how you can request a refund from x²coach.
If you are not fully set up and operational on x²coach within 30 days of your activation payment, you may request a full refund of the activation fee. To request this, contact office@x2coach.com within 30 days of your activation date.
Monthly and annual subscription fees are billed in advance and are generally non-refundable once the billing period has started, except where required by applicable consumer protection law. You can cancel future billing at any time; cancellation takes effect at the end of the current billing period.
Approved refunds are issued to the original payment method via Stripe, typically within 10 business days of approval.
To request a refund: office@x2coach.com.